Virtual Assist FAQ

What makes Virtual Assist USA different from other Virtual Assistant teams?

At Virtual Assist USA, we have the largest team of US-based Virtual Assistants in the country. This ensures that there is always time to get your project completed with experienced Virtual Assistants available to assist you. With a larger-than-average team, we collaborate and suggest improvements for growth. This is not to be mistaken for lack of personalization; each client’s individual goals are important to us! We epitomize the best of both worlds – an individual, dedicated Virtual Assistant and the resources of a large firm. It’s a full-service approach with a dedicated focus on our client’s needs. Finally, we care about your business, it’s growth and your success. To us, you aren’t a number, a check or someone to be passed on. You are always provided with responsive, personalized levels of client support and attention.

What time zone are you located in?

We have Virtual Assistants spread across the country in each time zone, so we can accommodate clients in every different time zone.

Since our offices are not in the same location, how do we conduct business?

We easily exchange data electronically via the internet, a Virtual Conference room, email, text messages, Skype, IM, Go to Meeting, or other options. You can always get in touch with your Virtual Assistant.

Do you provide immediate turnaround?

The relationship with your Virtual Assistant is professional in nature, much like the one that you have with your attorney or CPA. Our services, as a shared economy service, are not designed for those clients who need instantaneous responses and constant high priority projects. When you are working with a Virtual Assistant, is it is much different than hiring an in-office employee who can provide instant turnaround. A Virtual Assistant is an alternative to an employee, and therefore is a different relationship.  Our services are designed specifically for the entrepreneur who has a steady flow of tasks and projects and would like a different type of support team for their business.

Will I always work with the same Virtual Assistant?

You are assigned to one, main dedicated Virtual Assistant. All of our Virtual Assistants are experts in their respective areas – Graphic Design, 1ShoppingCart, InfusionSoft, WordPress, Marketing, Social Media etc. This means that it may require one or more Virtual Assistant’s skill sets to work on your project. It is unrealistic to believe that one person can be good at everything that you may need a virtual assistant to do. That is why at Virtual Assist USA, we understand the value of having built a strong team of different individuals who all work together to get the job done. Still, personal connection is important to us which is why you have your main, dedicated Virtual Assistant.

What type of Non-Disclosure Agreements do you sign?

Our lawyers developed strong Non-Disclosure and Confidentiality Agreements that all team members sign. Protecting your intellectual property is important to us. Additionally, you may request that we sign your own NDA.

What size companies will Virtual Assist USA’s Virtual Assistants work with?

We work with a wide-array of corporations, middle managers, business owners, solo-entrepreneurs and non-profits, ranging from one-man shops to organizations with annual revenue in the millions. You will see on our Testimonials page that the range of company size and industry is vast. The flexibility in who we serve is something that makes us stand out from other Virtual Assistant agencies.

Does your contract include a minimum time commitment?

Our contract outlines Confidentiality and Payment Terms, but we don’t require you to be locked in for any length of time. We want you to stay with us based on our proven success, not because a piece of paper says so.

How do I pay you? Do you accept credit cards?

For your convenience, we accept Visa, MasterCard, Discover and American Express credit cards. We also accept payment by check, Intuit Payment Solutions, PayPal or bank transfer.

I hired another Virtual Assistant who disappeared. How can I be sure that won’t happen?

In business for over 8 years, we’re committed to our clients. With all due respect, entrepreneurs sometimes get into this business because they think it is an easy way to make money. That’s not so for us – our Virtual Assistants are in this for the long run, to finish the race and to be a Virtual Assistant as their career. Also, as a large and established team, unlike solo Virtual Assistants, you can be sure we’re not going anywhere.

What happens when my virtual assistant is sick?

Remember: Holidays, illness, weddings, vacations or personal “stuff” don’t matter with a large team, because there are always several people around to assist you. We always have a trained backup available for you, at no cost to you, so that you don’t experience any type of service interruption.

Have you worked with other clients in my industry?

We pride ourselves on our broad range of industry experience. For a partial list of industries we serve, click here.

How do I communicate with my Virtual Assistant?

We customize everything for our clients – so it’s entirely up to you, how you want to communicate. You can communicate with your virtual assistant team via phone, e-mail, text message or smoke signals – it’s all up to you.

How well-trained and experienced are your Virtual Assistants and Online Business Managers?

Our team members are hand-selected and go through an intense, proprietary hiring process before they are invited to join our organization. Each and every one is backed by at least a Bachelor’s-degree level of education and 10 years of experience working for companies just like yours. In short, our team is uniquely qualified to guide your business through the day-to-day obstacles you face in running your own company. But, it doesn’t stop there. Best business practices are changing and evolving daily. Each team members continues with up-to-date training in their relevant skill area. We assure that you and your business will stay up to speed with Virtual Assist USA at your side.

Is it cheaper or more expensive to hire a VA in office?

This isn’t an “apples-to-apples” comparison. The reason is, when you are evaluating hiring someone in-office and onsite, you are typically only factoring in the hourly wage. You must also include the cost of office equipment, office space, office supplies, benefits (insurance, retirement), perks, workman’s compensation insurance, employment taxes (FICA), and the additional investment of time and money during the hiring and training process. These expenses are all eliminated when you hire Virtual Assist USA as your virtual assistant team. Keep in mind: when you hire us, we don’t cost you a single penny in overhead.

Do you know how to….?

Yes, chances are – we probably do! Since our start in 2008, we’ve worked on thousands of projects with just about every software or program that you can imagine. Our official services list includes 100s of services that we perform – and performed well. Please ask us if you have a specific question about a technology, project or plan that you’re curious about.

How can we support you?

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