Virtual Assist usa
Who We Are
Since October 2, 2008, our mission has been simple and steady: We support small businesses, entrepreneurs, and Fortune 500 companies that want expert help without adding full-time, in-house headcount or office space.
How We Work With Our Clients
We are proactive partners to our clients. We anticipate needs, solve problems before they surface, and treat “what’s next?” as part of the job. We’ve built the entire company around it. Our team is made up of Virtual Assistants who were hired based on their education, expertise and working style. They stay with us, too. Tenure and loyalty give clients continuity and compound know-how. To see how we invest in our people, read out.
Our Vision and Core Beliefs
When you hire Virtual Assist USA, you get an experienced team at your fingertips—ready to collaborate on your projects, anytime, anywhere.
- We believe that Client Service is not just a one-way interaction between a business owner and their Virtual Assistant. We believe it goes much deeper than that. We want to help clients proactively, thoughtfully and with care. The core of our service philosophy is helping people.
- We strive to make you feel like the only client. There have been times when we haven’t quite hit the bullseye, but we admit mistakes, take responsibility and immediately look for a way to correct and improve. This philosophy has contributed to our client retention and loyalty. We have an extensive portfolio of clients, but we strive to make you feel like the only one.
- We believe in the blend of experience and education, meaning each team member is required to have advanced higher education and demonstrate their ability to achieve results for clients. When we hire, we look at track records and formal training, but we never stop learning.
- We believe that we’re really in the business of “time” -- our focus is about helping clients tackle their to-do list all in pursuit of work that leaves our clients with more time to do what they love.
- We believe in diversity, inclusion, transforming corporate social responsibility, and giving back to the communities in which we work and serve.
About Our Team
Our Leadership Team
Est. 2008
Danielle Cuomo, MBA
Founder, Chief Executive Officer
Danielle Cuomo founded Virtual Assist USA at the start of the Virtual Assistant industry in 2008,when the concept of using Virtual Assistants was new, and unproven. At the time, Virtual Assistance raised more questions than it answered. That era of uncertainty passed some time ago.
These days, we hear more about the risk of not using a Virtual Assistant and her innovation has helped shape how companies think about fractional support. Today, Virtual Assist USA is known as one of the first companies to deliver Virtual Assistant services and the only one with an onshore, employee model.
Her entrepreneurship has earned her many awards including the Ernst & Young Entrepreneur of the Year Award, Chase Bank Innovation Award and Athena Award. She actively leads in both professional and community settings, serving with organizations including Girl Scouts, VolunTots, Forbes Business Council, the National Association of Women Business Owners, and on the IMC Department Advisory Board at Kaiser University.
Danielle graduated from The Pennsylvania State University with a Bachelor’s Degree and a Master’s in Business Administration.
Based in Pittsburgh, Danielle lives with her husband, three kids, and their bulldog, Cannoli. Outside of work, she loves being outdoors, cooking for her family, and getting lost in a good book.
Nicole Gallicchio-Elz
COO + President of Initiatives
Nicole Gallicchio-Elz has served in a senior leadership role at Virtual Assist USA for over a decade, helping scale the organization into a nationally recognized, U.S.-based managed virtual assistant and tech services firm. As Chief Operations Officer, she oversees strategic growth initiatives, operational infrastructure, service development, and leadership alignment across remote teams nationwide.
Nicole is known for building operational systems that sustain long-term growth. She specializes in workflow optimization, scalable delegation models, financial oversight, and performance accountability — ensuring that both clients and internal teams operate with clarity and measurable results. Under her leadership, Virtual Assist USA has refined its structured onboarding processes, supervisor frameworks, compliance standards, and client integration model, setting a higher bar for managed remote support.
Her leadership philosophy centers on purposeful growth. She believes operational strategy must be practical, financially grounded, and executable — not theoretical. Nicole works closely with entrepreneurs, executives, and internal leadership teams to design sustainable systems that protect margins, strengthen accountability, and reduce founder dependency.
In addition to her executive role, Nicole is the co-host of the business podcast Not Your Average CEO Lifeline, where she discusses business structure, delegation, scaling, AI implementation in leadership, and building resilient organizations. She is also a published author with Wiley and serves on multiple nonprofit boards, contributing her expertise in strategy and operations.
Nicole brings a rare blend of analytical precision and real-world execution to every initiative. Her focus remains clear: build organizations that operate efficiently, scale intentionally, and endure.
Michele Carbone
Director of Staff
Michele has been an integral part of Virtual Assist USA for the past six years, and now serves as our Director of Staff. In this leadership role, she supports and guides our talented team of Virtual Assistants and Supervisors.
With more than 20 years of experience as a Senior Executive Assistant and Project Manager, Michele is known for being highly focused, detail-oriented, and resourceful. Clients and team members especially value her ability to anticipate needs, streamline processes, and bring calm organization to even the busiest environments.
Michele holds a Bachelor’s Degree from Montclair State University and is trained in EOS® (Entrepreneurial Operating System®), a proven framework for aligning business operations and driving growth. In addition to her work as the Director of Staff, she has supported clients across DEI consulting, real estate development, architecture/design, and product development.
As Director of Staff, Michele’s mission is two-fold: to empower clients by implementing efficient administrative systems, and to support our VA team with the training, tools, and guidance they need to deliver exceptional service. Known for her organization, commitment, and innovative thinking, she thrives on helping both clients and colleagues stay focused on the big picture while managing the critical details.
Outside of work, Michele enjoys time with her family, relaxing at the beach, and keeping up with technology trends through The Hustle. She’s also a Disney fan at heart — fun fact, she once marched in the Walt Disney World parades!
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